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UserWay vs Inclusify: what each one detects, and how often it re-checks

UserWay sells an overlay with a separate scanner, audit and VPAT practice. Inclusify publishes its rescan cadence, its retention window, and hands findings to your developers.

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How does Inclusify compare with UserWay?

UserWay is a browser overlay with a separate monitor, audit and legal practice sold alongside it. Inclusify audits the page a browser renders with axe-core and publishes both its rescan cadence and its retention window. Both have a free tier and a Shopify app. Only Inclusify names the rule set it runs.

Published by Inclusify, one of the two products compared. Every row carries the page it was read from. How this comparison is built. Last checked .

  • Approach

    Inclusify
    Audit of the page a browser renders, in headless Chrome. Nothing on your site is changed.
    UserWay
    Browser overlay. Their FAQ describes user-triggered remediations plus AI components such as alt tags for images and fixes for broken links.
    Source for UserWay, Approach, checked

  • What it detects

    Inclusify
    The full axe-core ruleset, plus a Tab walk, a screen-reader transcript from the accessibility tree, and an AI read of authored copy.
    UserWay
    A monitor with real-time scanning that screenshots each potential violation and prioritises site-wide and template-level issues. No rule set is named.
    Source for UserWay, What it detects, checked

  • Evidence it keeps

    Inclusify
    A dated monthly record for 24 months on every monitored plan, 30 days of day-by-day history on Pro, and a downloadable report.
    UserWay
    The Legal bundle carries a VPAT template, an accessibility statement, a statement of compliance and an annual test by a blind accessibility tester. No retention window published.
    Source for UserWay, Evidence it keeps, checked

  • WCAG version claimed

    Inclusify
    WCAG 2.1 AA. Issues are detected and reported against the success criteria; conformance is not claimed for you.
    UserWay
    "Major WCAG 2.1/2.2 AA, ADA, 508 boost" on each paid Shopify tier.
    Source for UserWay, WCAG version claimed, checked

  • EAA and EN 301 549

    Inclusify
    Covered as guidance, with an EN 301 549 mapping in the product. Nothing is asserted about your own conformance.
    UserWay
    The Shopify listing names ADA, EN 301 549, Section 508 and WCAG, and lists ADA, EAA and WCAG among its compliance types.
    Source for UserWay, EAA and EN 301 549, checked

  • Shopify app

    Inclusify
    Native app with a theme app embed, billed through Shopify.
    UserWay
    "UserWay Website Accessibility", listed with a free plan available.
    Source for UserWay, Shopify app, checked

  • Free tier

    Inclusify
    A free plan with no card and no time limit: the widget, 35 adjustments, one language, 1,000 monthly visitors.
    UserWay
    Yes. A free widget without the screen reader, smart contrast or the AI components, and a monitor that scans one page a month free of charge.
    Source for UserWay, Free tier, checked

  • Entry price, last checked September 2026

    Inclusify
    $0 on Free, then $39 a month for Starter. Per website.
    UserWay
    $49 a month, or $490 a year, for up to 100,000 monthly page views on Shopify. The tiers above it are $149 and $349.
    Source for UserWay, Entry price, last checked September 2026, checked

  • Legal and regulatory notes

    Inclusify
    None. Inclusify sells no legal support, offers no assurance, and makes no compliance claim on your behalf.
    UserWay
    A lawyer-led Legal Services Program, available only with the Legal bundle, which UserWay describes as suiting organisations that anticipate legal action.
    Source for UserWay, Legal and regulatory notes, checked

  • Page speed cost

    Inclusify
    46.5 KB downloaded before a visitor opens it.
    UserWay
    72.3 KB downloaded before a visitor opens it. Both add no blocking time.
    Our benchmark for UserWay, Page speed cost, run

Which fits you better, Inclusify or UserWay?

Inclusify if you want a named rule set, a published rescan cadence and a retention window you can hold us to, on one plan priced by pages. UserWay if you need certified manual audits, a validated VPAT, procurement support, or scanning of pages that sit behind a login. Neither settles accessibility for you.

  • 4 fit Inclusify
  • 1 no tool settles on its own
  • 2 we would point at UserWay
  • Inclusify

    You want a rescan cadence and a retention window in writing

    Roughly every 20 hours, 30 days of day-by-day history on Pro, and a monthly record kept for 24 months.

  • Inclusify

    You want behaviour tested, not only rules counted

    A real Tab walk and a screen-reader transcript taken from the live accessibility tree.

  • Inclusify

    Your developers want findings in Slack, Jira or their own AI tools

    A full MCP server over OAuth plus a Slack app, reading the account's own scan data.

  • Inclusify

    You want one product, one dashboard and one price

    UserWay sells the widget, monitor, audit and VPAT separately. Ours is one plan priced by pages.

  • Neither

    You want one script to take care of accessibility on its own

    Nothing here does that, ours included. Automated testing reaches part of WCAG 2.1 AA, not all of it.

  • UserWay

    You need certified manual audits, a VPAT, or procurement support

    The Rapid and Validated VPATs and the Litigation Support Program are theirs. Inclusify employs no auditors.

  • UserWay

    The pages that matter sit behind a login

    UserWay documents basic, form and multi-step scan authentication. We unlock only Shopify password gates.

Still weighing more than these two? accessiBe Alternatives: An Honest 2026 Comparison Guide is the list of alternatives rather than this one pairing.

What does each product actually ship?

Both ship a visitor widget and both scan against WCAG 2.1 AA. The table splits on the parts each vendor writes down: Inclusify names axe-core, publishes its cadence and retention, walks the keyboard and reads the accessibility tree. UserWay sells the monitor, the audit and the VPAT as separate purchases.

  • 3 Both document it
  • 9 Only Inclusify
  • 0 Only UserWay
  • 0 Partial on one side

Compiled from publicly available product documentation reviewed August 2026. Features and pricing change. Check both vendors before deciding.

What automated testing reaches, and what it does not

These shares are percentages of WCAG success criteria, not percentages of the issues on your page. The two get quoted as if they were the same number and they are not. Six evaluation tools benchmarked against WCAG 2.0 covered between 23% and 50% of the success criteria, and one criterion in two was not analysed by any tool at all.

  1. A tool decides

    23%

    of WCAG success criteria

    Criteria a scanner can pass or fail on its own, such as contrast ratios, missing alt attributes, unlabeled form controls and duplicate ids. 23% is the conservative end of the 23% to 50% range measured across the six tools.

  2. A tool points, a person decides

    27%

    of WCAG success criteria

    Criteria a tool reaches for some of the ways they can fail but not all, so it narrows the page down to candidates and a person makes the call. This is the rest of the covered half, up to the 50% ceiling the same benchmark measured.

  3. Only a person can judge

    50%

    of WCAG success criteria

    Criteria no tool analysed at all: whether alt text describes the image, whether focus order follows the visual order, whether an error message can be understood, whether a custom component behaves under a screen reader.

Including Inclusify

This is a limit of automated testing, not a gap in one vendor's product, and Inclusify sits inside it with everyone else. Our scanner runs axe-core in a real browser and it reaches the same kind of criteria the benchmark describes, which means the larger half of this chart is still work for a person and still needs changes in your code. We detect, report and track. Anything sold as covering the rest on its own is describing a product that does not exist yet.

Where these figures come from

Do sites running an overlay still get sued?

Yes, and the counts are published. Sites already running an overlay appear as defendants in their thousands, overlay vendors are named in the complaints themselves, and a regulator has acted on the claim that automation settles it. Inclusify is bound by the same limit: a scan reports, it does not remediate.

  1. 187

    Lawsuits in 2024 that named UserWay, as reported by UsableNet. Having the code on the page did not stop the filing.

    ADA website lawsuit statistics, checked

  2. 1,023

    Lawsuits in 2024 against sites that were already using an overlay, as reported by UsableNet. The figure has climbed year on year rather than fallen.

    ADA website lawsuit statistics, checked

  3. 38.5%

    Share of businesses sued in 2025 that already had an accessibility solution or overlay installed, as reported by AudioEye.

    ADA website lawsuit statistics, checked

More than an overlay

Where is Inclusify stronger than UserWay?

Because Inclusify audits rather than adjusts, it can say what is wrong, where, and when it last checked. The rule set is axe-core and named, the cadence and the retention window are published figures rather than a promise, and the widget, monitoring and crawl sit on one plan priced by pages.

  • Compared on this page

    Widgets and overlays

    Acts on
    The visitor's browser, on top of the page your server already sent.
    Changes
    What that visitor sees and hears: text size and spacing, contrast, color filters, motion, reading aids and text to speech.
    Cannot do
    It cannot change the markup your developers ship, so the underlying page is unchanged for everyone who never opens it, and that is as true of Inclusify's widget as of any other.

  • Enterprise platforms

    Acts on
    Your roadmap, through audit hours, remediation help and an account team.
    Changes
    Which findings get prioritized and fixed, with people attached to the software rather than software alone.
    Cannot do
    The work is bounded by the hours in the contract, so coverage stops where the retainer stops.

  • Testing and monitoring platforms

    Acts on
    Your pages, crawled and tested on a schedule from outside the site.
    Changes
    Nothing on the site itself. It produces the list your developers work through.
    Cannot do
    It reports rather than repairs, so nothing improves for a visitor until someone ships the change.

  • Platform-native apps

    Acts on
    Your store, installed from the platform's own marketplace and billed through it.
    Changes
    Whatever the platform lets an app change, usually a theme embed and settings in the admin.
    Cannot do
    It is scoped to the one platform it is sold on, so it does not follow you to a site that marketplace does not cover.

  1. A cadence you can hold us to

    Re-scanned roughly every 20 hours, with what is new and what is fixed recorded each time, 30 days of daily history on Pro, and 24 months of monthly record.

  2. A rule set you can read

    The full axe-core ruleset in headless Chrome, against the DOM the browser actually built. It is open source, so what it tests is checkable.

  3. Behaviour, not only rule counts

    A real Tab walk that names focus traps and obscured focus, plus a screen-reader transcript taken from the live accessibility tree.

  4. A verdict before you ship

    Paste the markup you are about to deploy and get back resolved, not resolved, masked or not decidable. Masked is the one that earns its keep.

  5. One plan, priced by pages

    Widget, monitoring and the full-site crawl on the same plan, with the audited-page allowance as the only unit you are buying.

The capabilities behind these, plan by plan, are on the Inclusify features page.

Being straight about it

What does UserWay do that Inclusify does not?

Four things. Its paid widget applies remediations at page load, so a site nobody has time to change still improves. It sells certified audits, VPATs and a litigation support programme with attorney access. It blocks a merge in CI, scans pages behind a login and white-labels partner sites. And its monitor tiers reach 1,500 pages.

  1. Fixes applied in the visitor's browser

    UserWay's paid widget applies automated remediations at page load. Inclusify only detects and reports, so every fix is work on your side.

  2. Services we do not offer

    Certified manual audits, VPATs covering WCAG, Section 508 and EN 301 549, and the Litigation Support Program with attorney access. Inclusify has none of it.

  3. Developer tooling we do not ship

    Level CI blocks a merge on a quality score, UserWay scans pages behind a login, and Agency Mode white-labels partner sites. Enterprise removes our footer wordmark, nothing more.

  4. Volume we do not reach

    Their published monitor tiers cover 100, 500 and 1,500 pages a month, backed by Level Access. Inclusify's largest plan audits 100 pages.

What does each one cost?

Inclusify is four prices from $0 to $279 a month per website, sized by audited pages. UserWay publishes a $49 a month Shopify tier and says its monitor costs $990 a year for up to 100 pages and $10,990 for 1,500. The widget, monitor, audit and VPAT are separate purchases.

  1. $0FreeWidget, 1,000 visitors
  2. $39Starter5 monitored pages
  3. $99Pro25 pages, crawl, AI review
  4. $279Enterprise100 monitored pages

Per website. Annual billing costs ten months. The free plan needs no card; paid plans start with a 7-day trial. What each Inclusify plan includes.

What UserWay publishes

Their pricing page renders its plan cards in the browser, so the figures below come from the page's own FAQ: the monitor is $990 a year for a site of up to 100 pages and $10,990 at 1,500 pages, one page a month scans free, and the widget, audit and VPAT are separate purchases.

Their pricing page, checked

How do you decide between Inclusify and UserWay?

Answer four questions before you look at either price. Who on your side will change the code. Whether the pages that matter sit behind a login. How often you need a page re-tested, and for how long the record has to survive. And what is left once the script is removed from the page.

  1. Software, or a programme with people in it?

    Level Access brings auditors, VPATs and procurement support. We do not match that, and it is a real advantage.

  2. Who is going to make the fixes?

    If nobody on your side has time to change code, a tool that only reports improves nothing.

  3. Do the pages that matter need a login?

    Ask this early. It decides the shortlist on its own, and it is not a question we win.

  4. How many pages really need auditing?

    Count templates, not URLs. Eight thousand products is usually a dozen templates.

  5. Where does a finding have to land?

    They have the stronger release gate. We have the account's findings queryable by an agent. Pick the one your team would use.

Switching questions.

Neither, in the abstract. It depends on whether you are buying software or a programme. UserWay is a widget with an audit, VPAT and legal practice attached. Inclusify is the engineering half: a named rule set, a published cadence, and findings your developers can act on with the selector named.

UserWay is the stronger pick if you need certified manual audits, a VPAT for Section 508 or EN 301 549, authenticated scanning of pages behind a login, a merge gate in CI, or agency white-labelling. Inclusify is the stronger pick if you want keyboard and screen-reader behaviour tested rather than only rules counted, and one plan instead of four purchases. On the visitor-facing widget the two are close, and ours is free on every plan.

For the widget, both have a free tier, so the comparison is what the paid tiers buy. Inclusify is $39 to $279 a month per website by audited pages. UserWay's Shopify tiers start at $49 a month by monthly page views, and its monitor is quoted at $990 a year for up to 100 pages.

Those two figures buy different things: page views on one side, audited pages on the other. The widget, monitor, audit and VPAT are separate purchases at UserWay, where the scanner, the crawl and the widget all sit on the same Inclusify plan. Read their current price list and compare the allowance behind each figure rather than the headline.

No. Inclusify ships a widget, so the visitor-facing part looks similar, and the difference is what sits behind it. Inclusify does not rewrite your pages to make a rule pass. It audits the rendered page with axe-core, reports what it found with the selector to change, and keeps a dated history.

The Overlay Fact Sheet's objection is to automatic repair applied in the browser, and to the claim that it delivers conformance. We make neither move: the fixes stay yours to ship, which is also why they survive the script being removed.

You get a published cadence and a published retention window. Inclusify re-scans each monitored page about every twenty hours, emails you when a scan finds something that was not there before, keeps thirty days of day-by-day history on Pro, and keeps a monthly record for twenty-four months.

If you keep UserWay's widget for the visitor toolbar, nothing stops you running Inclusify's scanning beside it. Two widgets in the same corner of the screen is the thing to avoid, so pick one for the visitor and let the other do the auditing.

No, and that is deliberate. Inclusify detects and reports. Automated fixes applied in the browser can mask a problem from a scanner while leaving it in place for someone using a screen reader, and they disappear the moment the script does. We would rather tell you exactly what to change.

The validate step is where that pays. Paste the markup you are about to deploy and Inclusify answers resolved, not resolved, masked or not decidable. Masked is the verdict that catches a change which only hides the issue.

It depends on what you are buying. If you want a large accessibility programme with manual audits, VPATs and procurement support attached, the Level Access relationship is a genuine advantage and we do not match it. If you want automated scanning your developers can act on, it changes very little.

A smaller product with one dashboard is easier to run, and the parts you would be paying the larger group for are the parts that need people rather than software.

No. A VPAT is a manual conformance assessment written by a person, and Inclusify does not do manual audits. What Inclusify gives you is the automated evidence underneath one: the scan history, the per-page issue record, and the dated reports that whoever writes your VPAT will ask for.

UserWay sells the assessment itself, and its Legal bundle carries a VPAT template, a statement of compliance and an annual test by a blind accessibility tester. That is a purchase we do not offer.

When you need a person or a gate we do not have. Certified manual audits and VPATs, the litigation support programme with attorney access, scan authentication for pages behind a login, a merge blocked in CI on a quality score, agency white-labelling, or page volumes in the thousands.

Their published monitor tiers cover 100, 500 and 1,500 pages a month, and our largest plan audits 100.

Four plans, priced per website. Free is $0 and covers the widget on one language for up to 1,000 monthly visitors. Starter is $39 a month and monitors 5 pages. Pro is $99 for 25 pages, the on-demand full-site crawl and the AI content review. Enterprise is $279 for 100 pages.

Starter also adds widget customization, all 71 languages and an email when a scan finds something that was not there before. Pro adds downloadable compliance reports and 30 days of day-by-day history. Annual billing costs ten months instead of twelve, the free plan needs no card, and every paid plan starts with a 7-day trial.

Very little, and none of it is used for tracking. The widget stores a visitor's own preferences in their browser and sets no cookies. The only request it makes is a one-pixel beacon used to count monthly visits, and the visitor's IP address is hashed before it is stored.

So the raw address is never written to our database. The widget does not read, copy or transmit the content of your pages.

Scans run on Inclusify's own infrastructure in a real Chrome browser, so a page is tested as a visitor's browser renders it rather than as static HTML. We store the findings and not copies of your site: rule identifiers, the selectors and short snippets needed to locate each issue, and the score.

On Pro and above the AI review sends targeted material to an AI provider, specifically images that are missing alt text and short label or heading strings, never a dump of your page or your customer data. Inclusify holds no accessibility certification and is not SOC 2 audited, and nothing here should be read as implying otherwise.

Any site where you can add one script tag. There is a native Shopify app with a theme app embed, so Shopify stores install it with a toggle and no code, and a Wix app on the Wix App Market that adds the widget for you. There are documented install steps for WordPress, Magento, BigCommerce, Webflow and Squarespace.

The scanner works against any URL it can reach, and password-protected Shopify stores are handled rather than failed.

Add the Inclusify snippet or install the Shopify or Wix app, confirm the widget appears, then remove the other vendor's script. Nothing has to come down first, because the free plan has no time limit, so you can run both side by side for as long as you want before removing anything.

There is no importer, so settings and any dismissed findings do not carry over, and the pages you want monitored are nominated once in the panel.

Something here not answered? Talk to us.

Same table, other tools: Inclusify vs accessiBe, Inclusify vs AudioEye, Inclusify vs EqualWeb.

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